At Design Pretty, every lamp is a one-of-a-kind, handcrafted piece made with natural gemstones; no two are exactly alike. Because of the custom, handmade nature of our products, we do not accept returns or exchanges for change of mind purchases.

However, we stand fully behind the quality of every piece we create. If your order arrives damaged, we will gladly repair or replace it at no additional cost to you.

To report a damaged item:

• Contact us within 48 hours of delivery at designpretty.com
• Include your order number and clear photos of the damage
• We will work with you promptly to make it right

We take great care in packaging each piece to ensure it arrives safely, but we understand that things can happen in transit. Your satisfaction and the integrity of your Design Pretty piece matter deeply to us.