Returns & Exchanges

Contact Us 267-370-3856 or

Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to sender.

To return an item, simply follow the instructions on your packing slip and send the items with the packing slip and all original packaging to:

Design Pretty 

1491 Pineville Rd.

New Hope, PA 18938



Unworn fashion items may be returned within 30 days of shipment. Return shipping charges apply. Certain items arrive with a prepaid shipping label for your convenience. No postage is required. We will deduct a $10 fee per return package from your refund.

Earrings are final sale.

Custom order items are made to order especially for you and may only be canceled or changed within 24 hours of submitting the order. We do not accept returns on these items. Custom orders include window treatments & lampshades.

Please note that Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. 

Questions? Contact our Customer Care team at 267-370-3856 or We are available Monday through Friday from 9am to 5:30 pm (ET), and Saturday through Sunday from 8 am to 4 pm (ET).

We accept returns for non-furniture items within 30 days of delivery or purchase.